{"id":3414,"date":"2024-01-18T11:16:50","date_gmt":"2024-01-18T10:16:50","guid":{"rendered":"https:\/\/zermat.es\/request-for-technical-assistance\/"},"modified":"2024-07-22T07:29:46","modified_gmt":"2024-07-22T07:29:46","slug":"request-for-technical-assistance","status":"publish","type":"page","link":"https:\/\/zermat.es\/en\/support\/request-for-technical-assistance\/","title":{"rendered":"Request For Technical Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3414\" class=\"elementor elementor-3414 elementor-335\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7124ed36 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7124ed36\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fd4be67\" data-id=\"2fd4be67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c3e13e elementor-widget elementor-widget-heading\" data-id=\"4c3e13e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Request For Technical Assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5f4319 elementor-widget elementor-widget-heading\" data-id=\"f5f4319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Do you need technical assistance? Fill in the following form and we will contact you.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-7c69d721 e-flex e-con-boxed e-con e-parent\" data-id=\"7c69d721\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ae2d9c7 e-flex e-con-boxed e-con e-parent\" data-id=\"1ae2d9c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7732e203 e-con-full e-flex e-con e-child\" data-id=\"7732e203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82039bd elementor-widget elementor-widget-heading\" data-id=\"82039bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request Technical Assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d13332 elementor-widget elementor-widget-heading\" data-id=\"2d13332\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> We will contact you to organize the visit of our S.A.T.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6677a545 elementor-widget elementor-widget-shortcode\" data-id=\"6677a545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"frm_forms  with_frm_style frm_style_estilos-formidable\" id=\"frm_form_4_container\" data-token=\"5d6f2101b72f19065266d181015290d2\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_qko7f\" data-token=\"5d6f2101b72f19065266d181015290d2\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_hidden\">Technical asistance<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"4\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_4\" id=\"frm_hide_fields_4\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"qko7f\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_4\" name=\"frm_submit_entry_4\" value=\"37c9203b5f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/3414\" \/><div id=\"frm_field_20_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first frm_half\">\r\n    <label for=\"field_cvyvr\" class=\"frm_primary_label\">Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_cvyvr\" name=\"item_meta[20]\" value=\"\"  data-reqmsg=\"Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_21_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_jmobd\" class=\"frm_primary_label\">Email Address\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_jmobd\" name=\"item_meta[21]\" value=\"\"  data-reqmsg=\"Email Address cannot be blank.\" aria-required=\"true\" data-invmsg=\"Email Address is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_22_container\" class=\"frm_form_field form-field  frm_top_container frm_first frm_half\">\r\n    <label for=\"field_tq9c\" class=\"frm_primary_label\">Company\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_tq9c\" name=\"item_meta[22]\" value=\"\"  data-invmsg=\"Company is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_23_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_54b2p\" class=\"frm_primary_label\">Contact phone\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_54b2p\" name=\"item_meta[23]\" value=\"\"  data-reqmsg=\"Contact phone cannot be blank.\" aria-required=\"true\" data-invmsg=\"The phone number where we can reach you is not valid\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_24_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first\">\r\n    <label for=\"field_m38aj\" class=\"frm_primary_label\">Which machine do you need help with?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[24]\" id=\"field_m38aj\"  data-reqmsg=\"Which machine do you need help with? cannot be blank.\" aria-required=\"true\" data-invmsg=\"Which machine do you need help with? is invalid\" aria-invalid=\"false\"  >\n\t\t<option  value=\"\" selected='selected'> <\/option><option  value=\"Envasadora al vac\u00edo\">Vacuum packing machine<\/option><option  value=\"Retr\u00e1ctil\">Retractable<\/option><option  value=\"Secado\">Drying<\/option><option  value=\"Cortafiambres GRAEF manual\">GRAEF manual meat slicer<\/option><option  value=\"Cortafiambres GRAEF autom\u00e1tica\">GRAEF automatic meat slicer<\/option><option  value=\"Otros equipos y complementos\">Other equipment and accessories<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_25_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_kosas\" class=\"frm_primary_label\">Explain to us what is happening with the machine\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[25]\" id=\"field_kosas\"  data-invmsg=\"Explain to us what is happening with the machine is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_26_container\" class=\"frm_form_field form-field  frm_top_container frm_first\">\r\n    <label for=\"field_7y1wn\" class=\"frm_primary_label\">Is it urgent?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[26]\" id=\"field_7y1wn\"  data-invmsg=\"Is it urgent? is invalid\" aria-invalid=\"false\"  >\n\t\t<option  value=\"\" selected='selected'> <\/option><option  value=\"Si\">Yes<\/option><option  value=\"No\">No<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_27_container\" class=\"frm_form_field form-field  frm_top_container frm_half\">\r\n    <label for=\"field_x0clp\" class=\"frm_primary_label\">Do you have any video or photo that can help us?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"hidden\"  data-invmsg=\"Do you have any video or photo that can help us? is invalid\" aria-invalid=\"false\"   name=\"item_meta[27]\"  value=\"\" data-frmfile=\"27\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file27_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file27\" id=\"field_x0clp\"\n\t\t\t data-invmsg=\"Do you have any video or photo that can help us? is invalid\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Do you have any video or photo that can help us?. Arrastra un archivo aqu\u00ed o haz clic para cargar. Maximum file size: 20.97MB\">Arrastra un archivo aqu\u00ed o haz clic para cargar<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Do you have any video or photo that can help us?. Seleccionar Archivo. Maximum file size: 20.97MB\">Seleccionar Archivo<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 20.97MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_28_container\" class=\"frm_form_field  legal-text-form frm_html_container form-field\"><strong>DATA CONTROLLER<\/strong> <strong>PROCESSING<\/strong>: <strong>SISTEMAS DE ENVASADO ZERMAT, S.L.<\/strong><br \/>\n<strong>PURPOSE<\/strong>: To respond to the user's request for technical assistance.<br \/>\n<strong>LEGITIMATION<\/strong>: Consent of the interested party<br \/>\n<strong>ASSIGNMENTS<\/strong>: No assignments are foreseen, except by legal obligation or judicial requirement.<br \/>\n<strong>RIGHTS<\/strong>: Access, rectification, deletion, opposition, limitation, portability, revocation of consent. If you consider that the processing of your data does not comply with the regulations, you can contact the Control Authority (<a href=\"http:\/\/www.aepd.es\/\" rel=\"nofollow noopener\" target=\"_blank\">www.aepd.es<\/a>)<br \/>\n<strong>ADDITIONAL<\/strong> <strong>INFORMATION<\/strong>: <a href=\"https:\/\/zermat.es\/politica-de-privacidad\/\">https:\/\/zermat.es\/en\/privacy-policy\/\/<\/a><\/div>\n<div id=\"frm_field_29_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container horizontal_radio\">\r\n    <label  class=\"frm_primary_label\"> \r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_29-0\">\t\t\t<label  for=\"field_mtjgg-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[29][]\" id=\"field_mtjgg-0\" value=\"Acepto que se traten mis datos para atender la solicitud de asistencia t\u00e9cnica.\"  data-reqmsg=\"  cannot be blank.\" data-invmsg=\"  is invalid\"   aria-required=\"true\"  \/> I agree that my data may be processed to address my request for technical assistance.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_107290_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<input type=\"submit\" value=\"Enviar\"  class=\"frm_final_submit\" formnovalidate=\"formnovalidate\" \/>\r\n<img decoding=\"async\" class=\"frm_ajax_loading\" src=\"https:\/\/zermat.es\/wp-content\/plugins\/formidable\/images\/ajax_loader.gif\" alt=\"Enviando\"\/>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_107329_container\">\n\t\t\t<label for=\"field_i6yuh\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_i6yuh\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[107329]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"0HMJrXHDWW\/3RU+wp18uDi6NhHLwlxJdPlOikr9zvVyP0Nbx8olU8T4fCpnfEDz+\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"240\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you need technical assistance? Fill in the following form and we will contact you. Request Technical Assistance We will contact you to organize the visit of our S.A.T.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3507,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3414","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/pages\/3414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/comments?post=3414"}],"version-history":[{"count":2,"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/pages\/3414\/revisions"}],"predecessor-version":[{"id":3660,"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/pages\/3414\/revisions\/3660"}],"up":[{"embeddable":true,"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/pages\/3507"}],"wp:attachment":[{"href":"https:\/\/zermat.es\/en\/wp-json\/wp\/v2\/media?parent=3414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}